Frequently Asked Questions (FAQs)

General Information

1. What are aftermarket parts? Aftermarket parts are components made by a manufacturer other than the original equipment manufacturer (OEM). They are designed to fit and function the same as OEM parts but often come at a lower cost.
2. Are aftermarket parts as reliable as OEM parts? Yes, our aftermarket parts are manufactured to meet or exceed OEM specifications. We ensure high-quality standards to provide durability, performance, and reliability equivalent to original parts.
3. Which JCB machinery models do your aftermarket parts cover? Our aftermarket parts cover a wide range of JCB machinery, including 2CX, 3CX, Backhoes, Excavators, Loaders, Telehandlers, and more. Specific model compatibility is listed on our product pages.

Product Quality and Warranty

4. How do I know if an aftermarket part will fit my JCB machine? If you are unsure of the part number, you can check suitability for your machine by giving us your JCB Machine Serial Number (VIN) before you make the purchase.
5. What materials are used in your aftermarket parts? We use high-grade materials comparable to those used in OEM parts to ensure strength, durability, and long service life. Specific material information can be found in the product descriptions.

Ordering and Shipping

6. How can I place an order for aftermarket parts? You can place an order directly through our website by adding items to your cart and proceeding to checkout. We accept various payment methods for your convenience.
7. What are the shipping options and delivery times? We offer multiple shipping options, including standard and expedited shipping. Delivery times vary based on your location and the shipping method chosen. Estimated delivery dates are provided at checkout.
8. Do you ship internationally? Yes, we ship our aftermarket parts worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.

Returns and Exchanges

9. What is your return policy? We offer a 14 calendar day return policy. If you're not satisfied with your purchase, you can return the part in its original condition for a full refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.
10. How do I initiate a return or exchange? To initiate a return or exchange, contact our customer service team with your order details. They will guide you through the process.

Installation and Maintenance

11. Can I install aftermarket parts myself, or do I need a professional? While many aftermarket parts can be installed by experienced individuals, we recommend professional installation to ensure proper fit and function. Incorrect installation can cause damage to your machine, and may impact your request for a return / refund.

Technical Support and Customer Service

14. What if I have a technical question about a part? Our technical support team is available to answer any questions you have about our aftermarket parts. You can contact us via phone, email, or live chat for assistance.
15. How can I contact customer service? You can reach our customer service team by phone at 44 208 150 6242, email at applebeeexports@gmail.com, or through our website's live chat feature. Our team is available 10 AM – 5PM to assist you.

Additional Information

16. Are there any discounts or promotions available for bulk orders? Yes, we offer discounts on bulk orders for aftermarket parts. Contact our sales team for more information and to receive a customized quote based on your needs.
17. Can I track my order once it has been shipped? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier's website.
18. What if the part I need is out of stock? If the part you need is out of stock, our customer service team can assist you in letting you know when it will be back in stock.
19. How can I stay updated on new products and promotions? You can subscribe to our newsletter for updates on new products, promotions, and industry news. Follow us on social media for the latest updates and exclusive offers.
20. Do you offer custom parts or modifications? No.

We hope this FAQ section addresses your questions and concerns. If you need further assistance, please do not hesitate to contact us.